Refund and Returns Policy

At Swaadi, customer satisfaction is our top priority. We strive to deliver high-quality products and services. However, if you are not fully satisfied with your purchase, this policy outlines the steps to request a return, exchange, or refund.

1. Eligibility for Returns

  • Time Frame: Returns must be initiated within 7 days of receiving the product.
  • Condition: The product must be:
    • Unused and unworn.
    • Unwashed and unaltered.
    • In its original packaging with all tags and labels intact.
    • Free from stains, odors, and damages caused by the customer.
  • Non-Returnable Items:
    • Customized or made-to-order items.
    • Items marked as “Final Sale.”

2. Return Process

To initiate a return:

  1. Contact Us:
    • Email: care@swaadi.com
    • Phone: 9461411638
      Provide your order number, reason for return, and photos/videos of the product (if defective or damaged).
  2. Approval:
    • Our team will review your request and approve eligible returns within 2-3 business days.
  3. Return Shipping:
    • You may be required to ship the product back to our address (provided during the return process).
    • Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
  4. Inspection and Refund:
    • Once received, the product will be inspected within 5 business days. Refunds or replacements will be processed after approval.

3. Refunds

  • Refund Methods:
    • Original payment method (e.g., credit/debit card, UPI, net banking).
    • Store credit (if preferred by the customer).
  • Processing Time:
    • Refunds will be initiated within 7 business days of return approval.
    • It may take 7 to 10 days for your bank or payment provider to credit the refund.
  • Deductions:
    • Original shipping charges (if any) are non-refundable.
    • For prepaid orders, no additional fees are deducted.

4. Exchanges

  • Exchanges are allowed for size, color, or product defects.
  • Availability: Exchanges depend on stock availability of the requested item.
  • Process: Follow the same steps as the return process to request an exchange.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, we apologize for the inconvenience.
  • Steps:
    • Notify us within 48 hours of delivery.
    • Provide photos/videos showing the issue.
    • After verification, we will arrange for a replacement or refund, including return shipping costs.

6. Cancellation Policy

  • Before Shipment: Orders can be canceled within 24 hours of placement by contacting us via email or phone.
  • After Shipment: Orders cannot be canceled once dispatched. You may request a return after receiving the item.

7. Exceptions and Special Cases

  • Late Returns: Returns initiated after the specified period may be rejected.
  • Repeated Returns: Abuse of the return policy may result in limitations on future returns or exchanges.
  • Bulk Orders: Special terms may apply for returns of bulk or wholesale orders.

8. Contact Information

For any return or refund queries, feel free to contact us:
📧 Email: care@swaadi.com
📞 Phone: 9461411638

Thank you for shopping at Swaadi. We value your trust and are committed to resolving any issues promptly.