Shipping Policy

At Swaadi, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines how we process, ship, and deliver your orders, ensuring a smooth shopping experience.

1. Shipping Locations

  • We deliver across India, including urban and rural areas.
  • Currently, international shipping is not available.

2. Shipping Charges

  • Free Shipping: We offer free shipping on all orders.
  • Additional Costs: In rare cases where delivery to remote areas incurs extra charges, you will be informed before the order is dispatched.

3. Processing Time

  • Orders are processed within 1-3 business days of confirmation.
  • Custom or bulk orders may require additional processing time, which will be communicated at the time of order placement.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Time

  • Standard Delivery: 5-7 business days after order processing.
  • Delivery to Remote Areas: 7-10 business days.
  • Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or logistical issues.

5. Tracking Your Order

  • Once your order is shipped, a tracking ID will be shared via email or SMS.
  • You can use the tracking ID to monitor the progress of your shipment on the courier service’s website.

6. Delivery Partners

  • We partner with trusted logistics providers to ensure your orders are delivered safely and on time.
  • Common delivery partners include Delhivery, Blue Dart, and India Post.

7. Failed Delivery Attempts

  • Incomplete Address: Ensure your shipping address is accurate and complete to avoid delivery issues.
  • Unavailable Recipient: In case of failed delivery attempts, the courier may contact you or attempt redelivery the next business day.
  • Undelivered Orders: If your order cannot be delivered after multiple attempts, it will be returned to us. Additional shipping charges may apply for re-dispatch.

8. Damaged or Missing Items

  • Damaged Packages: If your package arrives damaged, do not accept it. Notify the delivery agent and contact us immediately at care@swaadi.com or 9461411638.
  • Missing Items: If items are missing from your package, please inform us within 48 hours of delivery for resolution.

9. Address Change After Order Placement

  • Address changes can only be accommodated if the order has not yet been shipped.
  • Contact us at care@swaadi.com or 9461411638 with your order details as soon as possible.

10. P.O. Box Addresses

  • We currently do not deliver to P.O. box addresses.

11. Delays in Shipping

While we strive to meet delivery timelines, some delays may occur due to:

  • Natural calamities or weather disruptions.
  • High order volumes during festive seasons or sales.
  • Delays in transit by the logistics partner.

If your order is delayed, please contact us, and we will assist you in tracking the shipment.

12. Customer Responsibilities

  • Ensure someone is available to receive the package at the delivery address.
  • Inspect the package for damage before accepting it from the delivery agent.

13. Contact Us

For any queries or concerns regarding shipping, feel free to reach out to us:
📧 Email: care@swaadi.com
📞 Phone: 9461411638

At Swaadi, we aim to provide a hassle-free delivery experience, ensuring that your shopping journey is seamless and enjoyable. Thank you for choosing us!